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Terms and conditions

Terms and conditions

       General Terms and Conditions for Accommodation and Provision of Extra Services

 in B1 Hotel


Terms and conditions

General Terms and Conditions for Accommodation and Provision of Extra Services in B1 Hotel.

These General Terms and Conditions (GTC), subject to change, shall apply directly or indirectly to all services provided by B1 Hotel, including bookings made through, tour agents, tour operators and hotel partners. You can get to know them online, via mobile devices, on site, by email or phone. By booking accommodation and/or providing of any extra service in B1 Hotel and by browsing and using our web site, regardless of the platform, including these of tour agents, tour operators and hotel partners (hereinafter referred to as the "website"), you confirm that you have read, understood and accepted the terms and conditions set out below.


These GTC shall apply to all bookings for accommodation and/or provision of any extra service at B1 Hotel, as well as to all visitors to the hotel facilities, regardless of whether they have made a booking for accommodation or providing of any service.


These GTC, as well as the online service of booking for accommodation (the “service”), are owned and managed by DAS Sofia Centre Ltd. (hereinafter referred to as “we”, “us” or “our” or the “Hotel”).


Our services are available for private and non-commercial use. Therefore you are not allowed to resell, create a deep-link (“deep link” - linking to the site sub-pages, not only to its main page), copy, observe (e.g. by means of programs for spying or data tracing, the so-called spider and scrape software), upload, download or reproduce any information, text, software, products or services offered and available on our website for any commercial or competitive activities or purposes without the explicit consent of the Hotel.

Prices and Best Rate Guarantee

The prices on our website are highly competitive and include VAT and all other fees and taxes (may vary depending on the tax changes and internal regulations of the hotel management), unless otherwise specified on our website or in the email which confirms the booking.


Sometimes our website shows lower rates for a particular type of accommodation. However, these rates set by the hotel may be applied with special restrictions and terms concerning the cancellation or methods to refund the booking price. Before booking, please check the room description carefully and the relevant price about such restrictions and terms.


The currency converter is for information only and it is not maximum accurate and up to date.


Real prices may vary.


Obvious errors on our website (including printed ones) are not binding.


We do not add additional (booking) fees to the room rate and do not charge your private credit/debit card as you pay directly to the virtual POS terminal of the Bank which has provided a virtual POS terminal to the hotel.


Credit card/bank transfer by credit card/ when booking on


We do not require any data of your credit or debit card to secure your booking. Our system refers you to a virtual POS terminal of Eurobank Bulgaria AD which has provided a Virtual POS Terminal to the Hotel (hereinafter referred to as the Bank in the GTC); after you have confirmed the service desired on the website and you are sending on your own the information of your credit or debit card directly to Eurobank Bulgaria AD which makes the prepayment. Your booking shall be completed and confirmed after the prepayment of the full price of the services you have confirmed on our website /unless otherwise advertised and agreed on our website/ or provision of sufficient funds on it or submission of the data of a valid credit/debit card depending on the terms and conditions of the particular pricelist.


The technology named PSIDSS shall be applied to protect and encrypt the card information when sending it to the Bank. Maestro, MasterCard and Visa are accepted for payment. The virtual POS terminal uses 3D Secure and Verified by Visa.

Please be aware of the cancellation’s rules and terms, and the refundability before booking and completing the payment. Please remember that sometimes your transaction/transfer of funds/ is non-refundable.


Please check the room description carefully for such terms and restrictions before booking.


Payment is processed in a secure way by a third party (First Investment Bank AD) and is transferred directly from your bank account to the hotel's bank account. B1 Hotel does not make, accept or process payments – all that shall be done via virtual POS terminal of the Bank.


In the case of fraud or unauthorized use of your credit card by third parties, most banks and credit card companies run the risk and cover all payments resulting from such fraud or misuse which may sometimes be subject to deduction. B1 Hotel does not enter into a payment relation with the user at the moment of service booking but refers the user to the Bank system. Therefore B1 Hotel shall not be responsible if the issuer of your credit/debit card deducts your funds for unauthorized transactions resulting from a booking made on our website.


The booking request and its confirmation by the Hotel cause a contract arising between you and us. It shall be arranged by the provisions of the current GTC and the relevant Bulgarian legislation shall be applied if any gaps appear.


You need to provide your name, address and phone number when booking.


Before submitting a Booking Request, the user is responsible to get to know the General Terms and Conditions of Hotel Booking of DAS Sofia Centre Ltd.

The user must agree and accept these terms and conditions. If he/she does not accept the General Terms and Conditions for accommodation and provision of extra services (restaurant) in B1 Hotel, his/her request shall not be considered.

Booking requests for accommodation and/or services shall be made in one of the following methods:


- 00359 2 907 8555 – Hotel Reception

- – E-mail Reception

- Tour operator, tour agent or other partner

- At B1 Hotel

Offer and Booking

The offer is individually made upon request. It is valid for the requesting client only until the deadline specified therein. The terms and conditions of the offer may be used by the addressee only if he/she accepts it within its period of validity and makes a booking for the services specified therein. Bookings for individual offers are subject to the GTC unless otherwise stated in the respective offer. An individual offer is not valid for bookings already made.


A booking for accommodation shall be secured (made in all possible means) if prepaid at least 50 % of the price of the lump price service (unless otherwise agreed between the client and the Hotel) by bank transfer, credit card or cash at B1 Hotel.


The amount of the remaining balance of your entire booking can be paid on site at the hotel.


Any bookings which cover a period of accommodation during national or international holidays, special offers or packages prepared by the Hotel shall be confirmed if prepaid 100 % (one hundred percent) of the lump price of the accommodation by the bank transfer, credit/debit card or cash.


If a check-in date is less than 24 hours, bookings shall only be accepted if prepaid.


In case of unpaid reservation, the room is confirmed by 18:00 on the day of check-in, unless the guest has explicitly notified of late check-in.


A valid payment shall be considered as an amount deposited into the accounts of DAS Sofia Centre Ltd. a valid credit/debit card provided or cash on site. If the booking is secured by credit/debit card, the hotel shall be entitled to require the payment directly from the bank issued the credit card.


No prepayment is required for booking for restaurant regarding individual requests (up to 4-6 persons). Group bookings (more than 6 persons) require a deposit prepayment specified by the hotel.


Bookings for transfer shall be prepaid 100% unless otherwise agreed between the hotel and the client.


Hotel reserves the right to adjust prices, terms and conditions in the event that the Bulgarian government decides to change the current fees or impose other regulative changes.


Hotel check-in requires the submission of any ID certifying the identity of the client who made the booking, a proof of payment of the advance amount and a confirmation or accommodation voucher.


In case the client would like to receive any extra services in addition to the accommodation, or has any specific requirements regarding food, accommodation and etc., he/she must require them upon submitting the request for booking. The hotel will do its best to answer the requirements but does not guarantee their absolute fulfillment.

Day use of a room

Each guest could book a room for day use. Such rooms could only be occupied from 10 a.m. to 7 p.m. The pricing for these bookings includes the time period for which the room has been used. The guest could check-in anytime during the above mentioned hours and must check out before 7 p.m.

Booking Cancellation

General cancellation rules:

Free cancellation: up to 48 hours before the date of check-in;

Late cancellation: cancellation later than 48 hours prior to the check-in date, the 1st night shall be charged;

Check out before the time period agreed: the guest checks out before the time period agreed or reduces his/her number of nights reserved at the hotel, all nights spent shall be charged or 100% (one hundred percent) of the amount for the reservation;

No-Show (default of appearance of the client on the date of accommodation/service) or check-out before the time period agreed: 1st and 2nd night shall be charged or 100% (one hundred percent) of the amount for the reservation.

Cancellation Rules for Special Offers and Terms and Conditions:

Individual cancellation rules:

Cancellation of Restaurant Booking

No fee for individual bookings (4-6 persons) up to 15 minutes before booking time.

For group bookings (more than 6 people) free of charge up to 7 days before booking time, then 100% of the prepaid amount and in case of default of appearance (No-Show) 100 % of the pre-ordered menu. The above-mentioned rules shall not be valid for special events when individual ones are applied.

Cancellation of Conference Booking:

For group bookings (more than 6 people) free of charge up to 7 days before booking time, then 100% of the prepaid amount and in case of default of appearance (No-Show) 100% of the pre-agreed amount for the conference booking.

Final Cancellation of Hotel Booking:

The rules for final cancellation or in case of non-arrival or modification of the hotel booking are also available on our website - the web page containing information for the respective type of accommodation; they are also shown in the confirmation email. Please note that certain prices or special offers may not be subject to cancellation or change. Please be carefully aware of the terms and conditions before booking.

If you would like to review, modify or cancel your booking, please use the confirmation email and follow the instructions there. Please note that a cancellation fee may be required, subject to the cancellation policy of the accommodation or in case of non-arrival. We recommend you to read carefully these rules before booking.

The hotel is not responsible and does not refund if the cancellations are caused by force majeure such as acts of war, terrorist acts, strikes, epidemics, natural disasters, flight cancellations and non-arrivals due to bad weather conditions and other circumstances.

Visitors of The Hotel Guest:

The guest could invite visitors to his/her room. The visitor should provide a valid ID card or a passport in case he/she intends to stay in the room for a certain period of time or sleep in the room. The hotel is not responsible neither for any crimes committed related to unregistered visitors, nor for any crimes committed during the stay of the visitor. The guest might be charged for the visitor’s time spent in the room.

Extra services:


The hotel offers limited parking spots for cars, which might be subject to a charge.

For more information regarding the availability during your stay, please contact the hotel.

Hotel has an unguarded car park. It is equipped with 24-hour video surveillance. Hotel is not responsible for vehicle theft and for any damage and lacks. Natural gas cars are not allowed in the underground car park. All vehicles parked should be registered upon check-in of the guest. The guest is responsible for the vehicle parked in the hotel parking. The hotel is not responsible for any vehicles, passangers or contents, being transported to the hotel or are parked in the hotel parking. The hotel might tow a vehicle parked in the hotel parking in case the guest has left it after checking out and not receiving a written agreement from the hotel. Vehicles must not be repaired on the hotel property.


Available safe in each room - free use.


B1 Hotel offers its guests laundry and ironing service. Both are additionally charged. Price lists for the service are provided in each hotel room.


Unlimited wireless and LAN-cable Internet – free use.

Mini bar

Mini-bar available in each room – charged additionally. Price lists are available in the rooms.

Food & Beverage

The hotel has got a restaurant located on the parterr (P) floor. It offers a variety of food and drinks for the guests to choose from.
The restaurant’s working hours are from 7 a.m. to 10 p.m.


Breakfast is served from 7 a.m. to 10 a.m.
The breakfast is buffet style and is subject to a charge, unless it has been clearly mentioned that it is included in the guest’s reservation.

Room service

Food and beverage are served from 8 a.m. to 9:30 p.m.
Room service menu is available in all rooms. Everything on the menu is additionally charged. Prices of the products in the room service menu are available in each room.


Hotel offers transfers to and from the airports and to any site within the country.

Hotel – Sofia Airport /up to 3 pax./ 35 BGN *upon request;

Sofia Airport – Hotel /up to 3 pax./ 35 BGN *upon request;

Hotel – Sofia Airport 10 p.m. – 6:00 a.m. /up to 3 pax./ 38 BGN *upon request;

Sofia Airport – Hotel 10 p.m. – 6:00 a.m. /up to 3 pax./ 38 BGN *upon request;

Prices may change by the hotel’s decision or prices may be part of a package offer.

Hotel offers transfers to and from the airports and to any site within the country. Transfers are made by licensed carriers at specified rates. Please inform the current service prices if you are interested in. The hotel is not a party to the transport contract arising between the client and the carrier, nor is it an agent of such contracts and is not responsible for the transfers and services provided by such carriers.

Luggage Storage

Based on the hotel’s occupancy, the guest may store their luggage in the hotel’s luggage compartment. The hotel is not responsible for lost or damaged luggage. The luggage can be stored until the guest’s departure, and it also could be checked by the hotel staff. The hotel may deny storing luggage. Only items belonging to guests, with confirmed reservations and those who have checked out, could be stored. Luggage storage of other retail outlets is not allowed.

Lost Belongings

In case lost/forgotten belongings have been found, the hotel immediately informs their owner if he/she is known. Lost/forgotten belongings are kept in the hotel for 3 months. After 3 months and not finding the owner of the belongings, the hotel could use, throw away or destroy the items.

Cooking, Cooking Appliances, Fuel materials, Fireworks

The safety of our guests, staff and the hotel itself is of utmost importance for us. Food preparation, using any kind of appliances, is strictly forbidden, unless the guest room has been equipped with kitchen appliances by the hotel. A charge of 200 BGN will be added to the guest’s bill if he/she cooks in a guest room. It is also forbidden to use a stove; a toaster oven; a boiler; a burner; a rice cooker; flammable substances; open flame; barbecue grill; heating appliances and other items intended for cooking. Open fire; flames; cooking grills, used with charcoal or gas, and fireworks are forbidden in the hotel. Please, always order food and beverages from the room service or the restaurant. If any damage to the hotel’s property occurs, the guest is fully responsible for covering the cost of the items.

Smoking Policy

In compliance with the Bulgarian legislation, B1 Hotel has a policy of non-smoking in all indoor hotel parts, including guest rooms, public areas and corridors. Guests who do not comply with our policy shall be imposed a fine of 200.00 BGN and each Guest, Client and Visitor of B1 Hotel shall give his/her absolute consent this fine to be added to the account of the room, restaurant or requested by the offender in person. The offender also bears personal liability for the administrative penalties imposed by the competent authorities regarding the violation.
Designated smoking areas are distributed within the hotel's open area.
Thank you for your compliance with the Smoking Policy.

Candles, Incense Sticks, Essential Oils

Candles, incense sticks, essential oils (scattering, vaporizing etc.) are forbidden.
Usage of these items will be treated as smoking and a fine of 100 BGN will be imposed to the guest’s billing, who might also be banished with no refunds.

General Rules of Conduct

Hotel reserves the right not to allow unacceptable levels of noise or guest behavior. You are responsible for complying with all conventional standards of good conduct during your hotel stay. In case of refusal to comply with the requirements, hotel reserves the right to cancel the booking without being responsible for any refund or indemnity.

Hotel policy does not discriminate on the basis of race, colour, nationality, religion, sex, marital status, age, ethnicity or disability. All guests and staff shall be expected to observe this policy and the hotel reserves the right to remove any person or persons who has/have committed an offence against this policy.


The hotel policy does not allow the presence of pets in public areas, the restaurant or conference halls.

Damage to the hotel property

All expenses of damage to the hotel property shall be paid by the persons who caused them at market prices upon being provided with a hotel invoice. The total amount for the expenses will be added to the guest’s billing. The amount is then taken from the guest’s provided debit/credit card when making the reservation. In case the guest does not personally pay for the damage caused, the hotel reserves its right to use the provided debit/credit card by the guest and complete a payment without the guest’s presence.

Additional Correspondence

When making and completing the online booking, you shall agree to receive an email we will try to send you shortly after the Bank confirmation of the successful payment, an authorization. The email shall contain information on the hotel, private booking code, information on your booked service, as well as information on cancellation, modification and review of booking on our website system.

Limited Liability

In accordance with the restrictions set out in these terms and conditions and according to the law we are only liable for direct damages incurred, paid or which you have been held liable for as a result of our failure to fulfill the obligations in relation to our web services, up to the total amount of your booking as specified in the confirmation email.


However, neither we nor any of our employees, directors, representatives, or other persons involved in creating, sponsoring, promoting or otherwise engaged in the site presentation and content shall be responsible for any criminal, special, indirect or subsequent loss (1) or damage; (2) for any error related to the Virtual POS Terminal of the Bank (including deduction of your funds for unauthorized transactions resulting from booking made on our website); for services (3), offered by the Bank, for any (direct, indirect, special, subsequent or punitive) damage, loss or expenses (4), incurred by you which you have been held liable for or you have paid, and they have appeared resulting or in connection with the use, inability to use or delay of our website; for any (personal) injury, death or other (direct, indirect, special, subsequent or criminal) damage, loss or expenses (5) incurred or which you have been held liable for or you have paid, irrespective of whether they are due to (legislative) activities, errors, non-respected obligations, (common) non-compliance, intentional offence, omission, failure to comply, misrepresentation, breach of law or failure to perform direct obligations (fully or partially) of the virtual POS terminal of the Bank (its employees, directors, agents, representatives or distribution companies); including for any (even partial) force majeure or any other event outside our control.


B1 Hotel shall not be responsible for any services outside the hotel which the client has privately purchased on site.


B1 Hotel shall not be responsible for lost, forgotten or stolen items from rooms, restaurants or pool, as well as for damage caused by third parties.


Amounts for requested but wholly or partially customer caused services which are not used shall not be refunded.


All claims related to the quality of the hotel services must be submitted by the client on site at the hotel for the purpose of remedying any defects. The submission shall be in written form. In the event that the requirements are not met, the client must ask the liable person to draw up a record. After the record has drawn up, the client will receive the formal standpoint on the problem from the Hotel Manager within 3 business days.

Intellectual Property Rights

The software needed to perform our services or available for use on our website, as well as the intellectual property rights (including copyrights) of the content and information or the material on our website, are owned by B1 Hotel, unless otherwise specified.

B1 Hotel owns all rights over the content (including all intellectual property rights) of the interface (including infrastructure) on the web page where the service is provided (including guest reviews and content translation) and you shall not be entitled to copy, (hyper-/deep) forward, publish, promote, sell, integrate, and benefit in any way from content or our brand without our explicit written consent.


These GTC and the provision of our services shall be regulated and interpreted in accordance with the Bulgarian legislation and all disputes arising out of these general terms and conditions and our services should exclusively be applied to the competent courts within the territory of Bulgaria.


The original Bulgarian version of these Terms and Conditions has been translated into other languages. The translation version is a goodwill statement and represents office translation only which has no legal value. In the event of a dispute over the content or interpretation of these Terms and Conditions or inconsistencies and discrepancies between the Bulgarian version and the version of these Terms and Conditions in any other language, the Bulgarian language shall be applied.


If any provision of these Terms and Conditions is (or becomes) invalid, unsuitable or optional, you shall remain bound by all other provisions. In such case, the invalid provision should be enforced to the fullest extent allowed by law, and you shall agree to accept such an effect as that one of the invalid, unsuitable or optional provision in view of the content and purpose of these Terms and Conditions.

Counterparty Information:

DAS Sofia Centre Ltd.

UIC: 204136291

8000 Burgas, Bulgaria

Al. Battenberg № 2